Delete your YKIprep account

YKIprep (ykiprep.fi) is an AI-powered Finnish language learning service for people preparing for the YKI exam. The mobile app is published under the developer name YKIprep.

• Company: [Company name] ("YKIprep")
• Business ID: [Business ID]
• Data protection contact: privacy@ykiprep.fi

We are the controller for the personal data described below. See our Privacy Policy for the full picture.

If you still have the app installed, this is the fastest route:

1. Open the YKIprep app and sign in.
2. Go to Profile → Settings → Account.
3. Tap Delete account.
4. Confirm when prompted. The deletion is final and cannot be undone.

If you have uninstalled the app or cannot sign in, request deletion in either of these ways:

• By email: write to privacy@ykiprep.fi with the subject "Delete my account", from the email address you used to register.
• By form: use our contact form, state that you want your account deleted, and give the email address linked to your account.

Send the request from your registered email address where possible. If you cannot, we may ask for further information to verify your identity before deleting anything — this protects you against someone else deleting your account.

When your account is deleted, we permanently erase:

• Your name and email address
• Your profile details (language level, learning goals, target exam date)
• Sign-in credentials and any linked Google or Apple sign-in identifiers
• Your learning history — lesson progress, practice results and scores
• Your AI coach conversations, including chat messages and any stored voice recordings and transcripts
• Messages you have sent us through the contact form
• Push notification tokens and device identifiers tied to your account

A small amount of data survives deletion, because the law requires it or because it can no longer be linked to you:

• Accounting and transaction records for purchases — retained for six (6) years from the end of the accounting period, as required by the Finnish Accounting Act (1336/1997).
• Anonymised, aggregated statistics — for example the total number of practice sessions completed. This data contains no identifiers and cannot be traced back to you.
• Security and abuse logs, where retention is necessary to prevent fraud or defend legal claims, kept only as long as that purpose requires.

Backups rotate on a schedule, so residual copies of your data may persist in encrypted backups for up to 30 days after deletion before they are overwritten.

In-app deletion takes effect immediately. Deletion requested by email or form is completed within 30 days, in line with Article 12(3) of the GDPR. We confirm by email once it is done.

Deleting your account does not automatically cancel an active subscription, because subscriptions are billed by Apple or Google rather than by us. Cancel yours before deleting your account:

• iOS: Settings → [your name] → Subscriptions → YKIprep → Cancel subscription
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → YKIprep → Cancel

Refunds are handled by the relevant app store under its own policy.

Questions about deleting your account or your data:

• Email: privacy@ykiprep.fi
• Web: ykiprep.fi/contact

You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman (tietosuoja.fi).